Why the money on my wallet is less than the money was deducted from my bank account?

If the money on my wallet is less than the money was deducted, please contact TrueMoney hotline [phone], press 3 or send an email to [e-mail] and provides these following information:

• Phone number
• Transaction ID
• Name of bank
• Time of transaction
• The money amount
• Screenshot picture of that transaction

Customer care staff will check and reply to the customer as soon as possible.