What should I do when I can not pay bill?

When the customer cannot pay the bill, it can be due to:

1. Customer has not entered the correct contract number or payment number.

2. The contract of customer is in the category of "Installment/ Lending", which exceeds the allowable amount for a day or a month. Specifically:

• FECredit bill payment service: 02 successful transactions/ contract/ month.
• Bill payment service Home Credit: 01 successful transaction/ contract/ day; 02 successful transactions/ contracts/ month.

3. The balance of e-wallet is not enough to execute the transaction. In this case, please fund in more money to your wallet to continue using the service.

In addition to the above cases, if you need support please contact Support Center hotline [phone], press key 3 for assistance.