What should I do when I pay wrong contract?

In the case of false or contract payments, TrueMoney only supports the cancellation of transactions for bill payment services:

• FeCredit (With contract of Fecredit, Please contact Fecredit's hotline [phone] for support and refund)
• Home Credit
• Prudential Finance
• VTVCab

With the wrong payment of the contract's number and customer wants to switch to the right contract, TrueMoney support with Home Credit, FeCredit bill service.

The term of cancellation is usually 3-5 days (excluding Saturday, Sunday and public holidays).

For assistance, please call Support Center hotline [phone], press key 3 or send email to [e-mail] provides the information:

• Transaction ID
• Contract number
• Reason for cancellation
• Image bill

Note: Except for the above services, TrueMoney does not support canceling transactions. Thus, in order to avoid mistakes when making bill payments, please check the information before confirming the payment.