Why was the bank account deducted but my wallet balance did not increase?

If your bank account was deducted but the wallet balance did not increase, please contact TrueMoney hotline [phone], press 3 or send an email to [e-mail] and provides information:

• Transaction ID
• Phone number
• Name of bank
• Time of transaction
• Screenshot picture of that transaction

Customer care staff will check and reply to the customer.